FAQ

General questions about your account and services at Evoned

Questions about your domain at Evoned

Questions about e-mail

Questions about FTP

Questions about PHP

Questions about MySQL

  • How do I manage MySQL databases and users?»
  • Where can I find more information about MySQL?»
  • What is the max size for my MySQL database?»
    • To pay at Evoned you can use iDeal, PayPal or bank transfer. When using iDeal or PayPal for your payment, you can instantly access your hosting account. If you pay by bank transfer, your account will be activated when we receive your payment. In a short while, credit card payments will be available for Evoned customers.
    Yes, once your payment is received by Evoned, you will receive an email from Evoned with all information regarding access to your hosting account to get started. Please keep in mind that it can take up to 48 hours before your URL is globally accessible. Distributing your new URL over the World Wide Web (also called ‘propagation’) takes time. To ensure you can get started with setting up your website immediately, we provide you with a temporary URL and temporary access details to your site so you can immediately start uploading data and configuring your account.
    When registering as a customer at Evoned, you’ve entered a valid email address. This email address will be used for all correspondence with Evoned. Furthermore, this email address is associated with an account and password, with which you can login to our client support system.
    Yes, if your domain name and / or hosting account isn’t cancelled in time (no later than 30 days before the end of your annual contract period), your domain and account are renewed annually. This is independent of whether or not your payment has been received in time. If you don’t cancel in time, you automatically agree to renewal of the contract period with one (1) year and payment is due. Of course, you are free to cancel before the end of your contract period and / or to move your domain to another provider. However, in those cases you are not eligable for a refund of any of the remaining contract period.
    If you want to cancel your hosting account and / or domain at Evoned, you must use the applicable cancellation form as found in our client support system.
    To create a subdomain, use the appropriate function in cPanel.
    No, once your payment has been received, your domain application is processed. After processing it is no longer possible to change your domain name. Of course, you are able to register a new domain.
    Once we have received your payment, we will start moving your site to Evoned. This takes about 1 to 3 days. Please make sure that you notify your current domain administrator in advance. For more details on moving a domain to Evoned, look at our Domain transfer page.
    Yes, Evoned supports forwarding / redirection of domains to any other domain.
    We always register a domain in your name. You are 100% the legal and responsible owner of the domains you’ve ordered at Evoned.
    IMAP and POP3 are Internet protocols for reading and downloading email. This allows your email client to access email accounts on your disk. The IMAP protocol provides access for multiple clients to the same mailbox through synchronization with the server – this leaves the email messages on the server for later use via webmail. The POP3 protocol is used for downloading email messages to your local client and (depending on the settings in your client) removal from the server. The emails are no longer available through webmail or any other email client.
    Your webmail can be reached from any computer. Just put “/webmail” behind your URL (eg “www.yourdomain.ext/webmail”). To log in, use the email address and the password you’ve set-up for the email account you would like to access.
    Our spam filter SpamAssassin (accessible through cPanel) uses a penalty point system. If your spam filter is switched on, all incoming emails are awarded spam-points, depending on the extent to which they look like spam mail. Mails that receive many points are probably spam mails. If an email gets more points than the warning threshold, the message ** SPAM ** is added to the subject line. If an email gets more points than the removal threshold, the mail is removed. The SpamAssassin spam filter is fully configurable through the cPanel administration panel. You can also choose to ‘tag’ email as spam only, for delivery in a spam-box or spam-trap. NOTE: If the warning level and disposal level both have the same value or if the removal level is set to a lower level than the warning level, no warnings will be given to you because the e-mails are removed before being sent to you.
    No, you can use the settings of your email account. See the email from Evoned “Your account in Evoned”. PHP’s Sendmail-function is also available. Keep in mind that sending out large quantities or big messages from your website will put a huge strain on our servers. In the case of abuse or when causing interference with server-traffic, Evoned has the right to temporary disable your account. This is for your own protection (possible abuse) and the protection of the quality of service towards our other clients. See also the Terms of Service.
    If you are using a broadband internet connection at home you will most probably prefer to use the SMTP server (outgoing mail) on your internet provider. Sometimes the use of other SMTP servers is excluded by providers. The exact settings for using our SMTP server can be found in the email of Evoned “Your account in Evoned. Usually the following applies to incoming and outgoing mail:
    Incoming and outgoing mail : mail.evoned.com
    Login Name : Your email address
    Password as set in your mail settings (cPanel).
    If you want to set up an email account in eg. Outlook, Thunderbird or Mac Mail, you have to set-up your account with the user name, password the POP or IMAP and SMTP server. For these settings, see your account information, as you received in the email “Your account at Evoned” and as set-up in cPanel. When you create a new email account in cPanel, you then have the opportunity to download a configuration script for your favorite mail client. Running this script will set-up your account. Usage of these scripts is 100% safe, tested and very usefull!
    To setup new email accounts, you need to log your cPanel administration panel. The login information can be found in the email called “Your Account at Evoned”. An instruction video on how to create email accounts can be found here: http://www.cpanel.net/media/tutorials/emailaccounts.htm <
    The files, such as the index file (eg. index.html or index.php), are stored in the folder ‘/public_html’.
    Your FTP client asks you for a host (hostname), username and password. Host, username and password are listed in the email “Your account at Evoned” that you have received from us when registering as a client at Evoned.
    There are many FTP clients, many of them are free and downloadable from the internet. Internet Explorer and Mozilla Firefox can also be used as an FTP client. We do not support the use of FTP software and clients. See the help / documentation of the FTP clients for support.
    FTP (File Transfer Protocol) is used to transfer files to and from your website. The files are transferred using an FTP client like FileZilla or FTP Explorer.
    A good link for more information: http://www.php.net/.
    No, PHP Safe Mode is off.
    Databases and users can be created and deleted using the administration panel (cPanel). Access details can be found in the email “Your account at Evoned”. You will also find access to PHPMyAdmin, to access various databases. We do not give substantive support to your database or the use of PHPMyAdmin.
    A good link for more information: http://www.mysql.com
    The only restriction to the size of the database is the total disk space (database + mail + www).